How to Buy

Welcome To Machinets

Thank you for visiting us at Machinets. We are delighted to offer you a range of high-quality, used machinery through our cross-border e-commerce platform. This "How to Buy" guide is designed to simplify your purchasing process and ensure a seamless experience.

On this page, you'll find a step-by-step guide that covers everything from selecting the right product to requesting a quote, understanding payment options, shipping processes, and installation support. We've outlined each step clearly and in detail to ensure you can easily find the information you need.

Your satisfaction and trust are our top priorities. If you have any questions or need clarification during your purchase process, please feel free to contact us at any time. For general inquiries, we also have a FAQ page available for your convenience.

Enjoy shopping with us at Machinets. We are here to support the success of your business.

Purchasing Procedure

1. Selecting the Machine

Choosing the right machine is crucial for the success of your projects. At Machinets, we are dedicated to helping you find the best equipment tailored to your unique needs. Follow these steps to find your ideal machine:

Browse Our Inventory

Explore our extensive range of used machinery. Each product comes with detailed descriptions and high-quality images, providing you with ample information for an informed decision.

Search by Machine Type

Our website allows you to easily search based on machine type. Simply select the type of machine you need and quickly find what you are looking for.

Read Detailed Descriptions and Specifications

Each machine is accompanied by a comprehensive description and list of specifications. We maintain transparency to ensure you fully understand the features and condition of each machine.

Inquire for More Information

If you have specific questions or need more details about any machine, please contact us directly. Our knowledgeable team is ready to provide all the necessary information and support your decision-making process.

Schedule a Virtual Tour or Inspection

We offer virtual tours and, where possible, physical inspections for a detailed examination of the machinery. This step is vital to ensure that the equipment meets your expectations.

Check Availability and Delivery Options

Before finalizing your choice, verify the availability of the selected machine and explore the delivery options we offer. We aim to provide convenient and efficient shipping solutions tailored to your needs.

At Machinets, we are committed to supporting you in selecting the perfect machine. Your ideal equipment is waiting for you!

2. Requesting a Quote

Once you have found the machine that suits your needs, the next step is to request a quote. This process is straightforward and designed to provide you with the necessary information regarding pricing and terms. Here’s how to request a quote at Machinets:

Select the Machine

Identify the machine you are interested in and click on the ‘Request Export Quote’ button. This can be found on the machine’s detail page.

Fill in the Quote Request Form

A form will appear requiring only your name and email address. These are the essential details we need to provide you with a personalized quote.

Submit Your Request

After filling in the necessary details, submit your request. Our team will receive your inquiry and promptly begin preparing a customized quote based on your needs.

No Obligation

Remember, requesting a quote is a free, no-obligation process. We offer this service to help you plan and make the best choice for your needs.

Receive Your Quote

Explore our extensive range of used machinery. Each product comes with detailed descriptions and high-quality images, providing you with ample information for an informed decision.

Clarify Any Questions or Doubts

We offer virtual tours and, where possible, physical inspections for a detailed examination of the machinery. This step is vital to ensure that the equipment meets your expectations.

At Machinets, we are committed to transparency and ensuring our customers have the confidence to make the right decisions. Requesting a quote is the first step towards acquiring the ideal machinery for your projects.Before proceeding, we strongly recommend researching your country's specific requirements and responsibilities for used machinery imports. Understanding these beforehand can help ensure a smooth and successful process. Please don't hesitate to ask if you have any questions about import regulations or your role as an importer. We're here to help!

3. Payment Options

At Machinets, we strive to make your purchasing experience as smooth as possible. Currently, we offer bank transfer as our sole payment method. This is a secure and efficient way to complete your transaction. Here’s how the payment process works:

Invoice Issuance

Once your quote is finalized and you decide to proceed, we will issue an invoice. This invoice will include the total cost, including any applicable taxes and shipping fees.

Bank Transfer Detail

The invoice will provide all necessary details for the bank transfer, including our bank account information. We ensure that our banking details are clear and easy to follow.

Completing the Transfer

You can then make the bank transfer using the provided details. Please note that any bank transfer fees are typically borne by the customer.

Payment Confirmation

After you have made the transfer, please send us a confirmation of the transaction. Once we have received and verified the payment, we will proceed with the next steps in your purchase.

Security and Transparency

We prioritize the security of your transactions. Our team is always available to answer any questions and provide assistance throughout the payment process.

Future Payment Methods

We are continually looking to improve our services. Keep an eye out for additional payment methods that may become available in the future to provide you with more flexibility.

At Machinets, we understand the importance of a secure and straightforward payment process. We are here to support you every step of the way and ensure a seamless transaction.

4. Shipping Process

At Machinets, we prioritize both efficiency and security in our shipping process. Here is an outline of the steps involved, including the calculation of shipping costs and insurance based on Incoterms:

Calculation of Shipping Costs and Insurance Based on Incoterms

During the quotation phase, shipping costs are calculated according to the size, weight, and destination of the machinery, in line with the specified Incoterms (International Commercial Terms). These terms clarify who bears the costs and risks at each stage of the journey. The quote also includes comprehensive insurance coverage to protect against potential damage or loss during transit. All these details will be clearly outlined in your quote and included in the final invoice.

Preparation After Payment Confirmation

Following the confirmation of your payment, we begin preparing your machine for shipment. This includes a thorough inspection and secure packaging to ensure protection during transit.


To ensure the safe transportation of your machinery and the preservation of its condition, we offer various packaging methods:

Barrier Packaging (Vacuum Packing)

Recommended for items susceptible to rust or mold due to temperature and humidity fluctuations. This method involves using barrier metal, a moisture-resistant material, to wrap the items. The package is vacuum-sealed, and desiccants are added to maintain optimal conditions.

Wooden Crates

We provide a range of wooden crate options, including sealed crates, ventilated crates, pallet packing, and skid packing, tailored to the nature of the machinery and transport requirements.

Selection of a Shipping Company

We collaborate with reputable shipping companies to offer the best delivery options based on your location and the size of the machinery. Our carriers are chosen for their commitment to safety and reliability.

Dispatch and Tracking

Upon dispatch, you will be provided with a tracking number, enabling you to monitor the shipment's progress and receive updates on its estimated arrival time.

Customer Responsibility for Customs and Import Regulations

For international shipments, it is the customer's responsibility to understand and comply with their country's customs and import regulations. While we provide general guidance and assistance with customs documentation, it is crucial for customers to ensure compliance with their nation's laws to facilitate a smooth delivery process.

Delivery and Offloading

Make sure to have the necessary equipment and manpower for safe offloading and installation of the machinery upon its arrival. If additional support is required, we can assist in coordinating these arrangements.

After-Sales Support

Our commitment extends beyond delivery. We offer comprehensive after-sales support, including installation assistance and responses to any further inquiries.

Support from Collaborating Expert Teams

If you require technical assistance during installation, we provide support through our collaborating expert teams. This approach ensures that any technical issues or questions related to installation are addressed effectively.

Ongoing After-Sales Support

Our support does not end once the installation is complete. We continue to be available for any inquiries that may arise in the future, providing the necessary assistance.

At Machinets, we are dedicated to ensuring that your machinery is shipped with the utmost care and adherence to international shipping standards as outlined by Incoterms. Our goal is to deliver your equipment in perfect condition, swiftly and securely.

Link to FAQ (Frequently Asked Questions)

Our FAQ section is designed to provide you with quick answers to common questions about Machinets and our services. If you have any inquiries or need assistance, please feel free to explore our FAQ page here. Here are some of the topics you can find in our FAQ:

Our FAQ section is constantly updated to address new questions and concerns. If you have a specific question that is not covered in our FAQ, please don't hesitate to contact us directly, and we'll be happy to assist you.

Need Help? : Contact Information

Machinets values open and effective communication with our customers. Whether you have questions about our products, need assistance with the purchasing process, or require support after your purchase, we are here to help. You can reach us through the following methods:

1.Customer Service Hotline

For immediate support, please call our customer service hotline at +81-80-2107-3891. Our dedicated team is ready to answer your questions and provide support.

2.Email Support

If you prefer email communication, you can reach us at We aim to respond to all emails within 24 hours.

3.Online Contact Form

You can also use our online contact form available on our website. Access it here to easily send us your inquiries.

4.Physical Address

If you need to visit us or send written correspondence, our physical address is 1-7-4-805 Ebisu, Shibuya, Tokyo, 150-0013, Japan.

5.Technical Support

For technical questions or support related to our machines, please contact us at

At Machinets, we value your feedback and inquiries. Our team is committed to providing prompt and helpful responses, ensuring a smooth and satisfactory experience for you.