FAQ

At Machinets, we primarily offer the sale of high-quality used machine tools. Each machine is inspected by our experts and listed with detailed information. We also provide customization options tailored to customer needs, as well as international shipping support.

Yes, if you have questions or need assistance, please email us at info@machine-tech.jp or call us at +81-80-2107-3891. Our dedicated team will respond promptly to your inquiries.

Our privacy policy can be accessed here. Protecting your privacy is our top priority, and we provide transparent and detailed information on the handling of personal data.

You can view our terms of use here. The terms and conditions for using our services and policies are clearly stated.

The information on our site is rigorously verified by staff with specialized knowledge. To ensure reliability and accuracy, information is regularly updated. Furthermore, you can review our Disclaimer Policy here.

Our inventory includes a variety of used machine tools, such as milling machines, lathes, grinding machines, machining centers, laser processing machines, electrical discharge machines, presses, and CNC machinery. We constantly update our website with the latest inventory information.

For each machine, we provide photographs that depict its condition. For some machines, we also post videos to give a clearer understanding of their state. This approach ensures transparency regarding the condition of our machinery.

Absolutely! We welcome requests for specific machines. Please contact us through the inquiry form on our website or reach out to us directly. Even if we do not have the machine in our inventory, we offer support to help you find the machine you are looking for.

Yes, you can physically inspect a machine before making a purchase. By scheduling an appointment in advance, you can view the machine at our exhibition site where it is available.

If you need technical assistance or have questions, please email us at info@machine-tech.jp or call us at +81-80-2107-3891. Our technical team is available to provide expert advice and support.

No: because we sell Japanese machines previously owned and operated in Japan, any provided manual will be basically in Japanese.

The purchase process is straightforward. First, select the desired machine on our website and request a quote through the inquiry form. Once the quote is approved, your order will be confirmed. After that, complete the payment, and the shipping process will begin.

We accept payments through bank transfer. To ensure a secure transaction, all payment methods are safeguarded with appropriate security measures.

Our Bank Information is below.

Bank Name : SUMITOMO MITSUI BANKING CORPORATION

Swift Code : SMBCJPJT

Branch Name : WEBSITE BRANCH by SWIFT directly(BRANCH CODE:234)

Branch Address : 1-2-3 Dougenzaka, Shibuya, Tokyo 150-0043 JAPAN

Beneficiary Name : Machine Technologies Inc.

Account Number : 234-5529395

The terms of payment require full payment in advance after order confirmation. Shipping will commence once the payment is completed.

The quote may include the price of the selected machine, costs for any necessary refurbishments or customizations, shipping fees, and applicable taxes and fees, depending on the Incoterms. However, some of these may not be included depending on the specific Incoterms applied. Please refer to the quote for details. Quotes are generally free, and we aim to ensure that they are clear and transparent.

No. Due to the nature of used goods, we do not accept cancellations or refunds. Please refer to our terms and conditions for more details.

We partner with reliable shipping companies to provide safe and efficient delivery both domestically and internationally. The shipping method is chosen based on the size and weight of the machine, as well as customer preferences.

Shipping costs are calculated based on the destination region, the size and weight of the machine, and the chosen method of shipment. Specific shipping costs will be provided in the quote.

Shipping times vary depending on the destination region and the shipping method. Typically, domestic shipping can take a few days to a week, while international shipping may take several weeks to a few months. We will inform you of the specific shipping time when you place your order.

Yes, shipment tracking is available. Once the item is dispatched, we will provide you with a tracking number and a link to track the shipment. This allows you to monitor the delivery status of your item in real time.

If there is any damage or issues during shipping, please contact us immediately. We will assess and resolve the damage or issue through appropriate procedures. We are committed to ensuring customer satisfaction and will address the situation promptly and appropriately.

At the time of purchase, we provide a sales invoice. For international purchases, we assist in facilitating smooth customs clearance.

Absolutely. In addition to hard copies, we can provide digital copies of all relevant documents. These will be sent to you via email or through a secure online portal.

Yes, our customer service team will provide as much guidance as possible on necessary documents and answer any questions you may have.

The export of machinery can have varying restrictions and requirements based on the country and type of machinery. If you have specific concerns about restrictions or requirements, please consult us before making your purchase.

Yes, we can arrange insurance for the shipment upon request. We will suggest appropriate insurance options based on the type and value of the machinery and the destination. Details about additional insurance will be provided during the purchase process.

Upon the arrival of the cargo, first inspect it for any obvious external damages. Examine the machinery to ensure that it matches the product you ordered and meets the specifications listed.

If you find any damages, please contact us immediately. Report the details of the damage and provide photos if necessary. We will suggest appropriate measures and support you in resolving the issue.

Depending on the size and weight of the cargo, special equipment for handling or lifting may be required. Please follow the instructions provided by the shipping company or us in advance.

Support for installation or setup after arrival is typically outside our scope of services. However, if requested, we can arrange installation services for an additional fee.

If you require assistance with operating or setting up the machinery, or if you encounter any other issues, please contact our customer support team at any time. Our expert staff will be ready to assist you.

Import regulations vary by country. We recommend checking the latest information on the official customs or import regulation websites of the country where you are located.

Customs duties and taxes for machinery are determined by the customs authorities of the destination country. You can inquire directly with the customs authorities of that country or consult an import agent to find out specific rates and fees.

The required permits or licenses depend on the type of machinery being imported and the regulations of the destination country. These are typically issued by the relevant government agencies or regulatory authorities of the destination country.

Changes in import regulations are often notified through the official customs and trade-related websites of each country. While we endeavor to update and inform our customers of any changes, we recommend that you always check for the latest regulatory information yourself.

Yes, some countries may have prohibitions or restrictions on the export of certain machines or equipment. This information can usually be found on the official customs or trade-related websites of the respective countries.